Frequently Asked Questions

Discover answers to all the important things you’d like to know.

Frequently Asked Questions image
What we're doing about COVID-19

Fostering a safe and happy community is at the heart of what we do. That’s why we’ve put the health and wellbeing of our residents, staff and visitors at the forefront of our response to the current coronavirus situation. Following the advice of health authorities and government, we have opened our buildings for viewings and lettings but have put measures in place to protect everyone, which include:

  • Virtual viewings in the first instance
  • Protective screens at the reception desks
  • Social distancing signage
  • A limit of one household at a time using a lift
  • Hand sanitiser in multiple locations
  • Our on-site team will also be wearing masks and gloves where required when dealing with contractors and the general public.

We will continue to adapt our service to meet government guidelines. Thank you to everyone who has taken care to follow the measures we’ve put in place so far. Please continue to observe the new signs and instructions so that we can continue to reduce the spread of coronavirus and keep our community as safe as possible. For any questions or responses, or if you are interested in becoming a resident, head over to our Contact page and fill in the form. Our team will get back to you as soon as possible.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size and breed. As a general guide, small pets are ok, but medium and large ones might not be.

You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.

 

View our pet policy here.

Is there car parking?

Yes, there are 28 secure underground car parking spaces, especially for residents. You can apply to rent one for a monthly fee. They’re going fast but please apply to reserve your spot.

 

View our car parking rules here.

Does the gym cost extra? When will it open?

No, it doesn’t cost any extra, so work out as much as you like. It’s due to be completed later this year.

How do I book a viewing?

Our show apartments are open now and we’d love to show you around. Please give our resident services team a call on 0113 468 9220 or send us an email and we’ll happily book you in.

Do the apartments come furnished?

Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from Scandinavian designer HAY. We’ve thought of every detail – from the sustainable sofa fabric, to the king-sized sumptuous beds in every bedroom. And it’s all part of your rental agreement at no extra cost. Or you can choose an unfurnished apartment and bring your own furniture. The choice is yours.

See furniture photos

Is broadband included?

Yes. Apartments will be set up for Freeview, Sky TV including Sky Q, Virgin Media.

Is there cycle storage?

Yes. It’s free and secure, and available to residents on a first-come-first-serve basis.

Is there a clubhouse?

Absolutely. Our clubhouse is on the ground floor with superfast broadband. It’s a great spot for catching up on work, entertaining friends or just chilling out.

Will there be residents' events?

Most definitely. We’re creating a vibrant community and will be running regular events. Everything from wine and cheese tastings, and summer BBQs, to book clubs, summer BBQs and yoga. There’s something for everyone.

What sort of contracts will be available?

Stay as long as you want, from 6 months to 5 years. You decide your contract's length. And we only ask for 2 months' notice before you leave.

Is there an initial deposit?

We ask for a dilapidation deposit of 1 month's rent when you move in. It will be refunded, so long as your apartment is returned in good condition at the end of your tenancy.

Is there public transport nearby?

Yes, Leeds train station is just a 5-minute walk away. While the bus station takes a breezy 20 minutes.

 

See location details here.

Who is my landlord?

Mustard Wharf is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

What's included in my rent?
  • Your apartment
  • Superfast broadband
  • Cycle storage
  • On-site team & concierge
  • Flexible contracts
  • All our amenities
    • Clubhouse
    • Roof garden
    • Gym
    • Private dining rooms
    • Working areas

What our residents say

It was stress-free to move in and the flats are already renovated to a high degree, which means you don’t have to do anything. The whole team working at Mustard Wharf are great. I love the area, as it is located in the heart of the city, which allows easy access to tons of (speciality) shops, train station and bus station.

Parth, Mustard Wharf, Leeds

The design and quality of finish on this development is spectacular. It has a modern, industrial feel and some fantastic additional resident facilities such as bike stores, communal roof terraces and a bookable private dining area. What sets this development apart though, is the service provided by the onsite team. The service and hospitality at Mustard Wharf is second to none.

Janine, Mustard Wharf, Leeds

As somebody who works from home, the building provides top class facilities to work in different environments throughout the day allowing me to still be social. The management team are very friendly, accommodating and always on hand if needed.

Kane, Mustard Wharf, Leeds

The amenities available to tenants are incredible and the development has a great team of staff that are always so happy to help. The front of house team are always on hand now that we are moved in to answer any questions we have.

Evie, Mustard Wharf, Leeds

The attention to detail makes this seem much more like a home straight away. The apartment is finished to a really high standard, with excellent quality furnishings and appliances. It was so amazing to move in and have the broadband already set up and ready to go!

Holly, Mustard Wharf, Leeds

I’m so in love with the buildings modern design especially the roof garden with an amazing city view. The apartment is so cosy with beautiful decorations. The Hideaway is the best place to go to if you need to work or meet friends outside your apartment.

Amirah, Mustard Wharf, Leeds

In comparison to other rental places it's a lot more professional. The staff are really lovely.

Georgia, The Whitmore Collection, Birmingham

Once you walk in and see the quality of the apartments and what you get, I think it's a no brainer.

Jack, West Tower, Manchester

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